Switching Over

Households Support Switching Over

Learn more about how to switch your energy provider to Senoko.

Switching to Senoko Energy

All residential households and small businesses are eligible to buy electricity from Senoko Energy under the Open Electricity Market!

Switching to Senoko Energy is easy and can be done in various ways. Best of all, no registration fees are required. All you need is:
- Your latest electricity bill from SP Group or existing retailer
- A supporting document that acts as a proof of address. This can be a utility bill, bank statement or any other government document under your name.

How to make the switch?

Sign Up Online

Make the smarter switch easily online. You can begin browsing our electricity plans here.

Contact Us

Connect with our friendly Customer Solutions Specialist

Visit our Roadshows

Head down to a roadshow near you to sign up

Switching Process

The transfer process will take us 6 working days upon receiving your application and supporting documents. It will take 31 calendar days if you requested for a change to an Advanced Meter.

There is no disruption to your electricity supply when you switch to Senoko Energy as your electricity supply will continue to be delivered via the national grid managed by SP Group. The switch to Senoko Energy is only a change in billing relationship.

If you have requested for an optional Advanced meter change, there will be a 30 minutes service disruption during the meter installation.

1

Is a security deposit required to switch to Senoko Energy?

Security deposit is currently waived for all Senoko Energy residential plans.

2

Are there early termination charges?

In the event of an early termination before the contractual service period, an early termination fee will be charged as follows:

TERMINATED WITHIN THE:	1ST YEAR	2ND YEAR	3RD YEAR
In a 36 months contract	S$856.00	S$535.00	S$321.00
In a 24 months contract	S$535.00	S$321.00	Not Applicable
In a 12 months contract	S$321.00	Not Applicable	Not Applicable

3

When I switch to Senoko Energy, what will happen to my security deposit with SP Services?

You will get a partial refund for your security deposit.

SP Group currently collects a security deposit from all consumers when they open their utilities account. The security deposit covers electricity as well as non-electricity (i.e. water and town gas) services.

The amount of security deposit required by SP Group from residential consumers is published here.

When you switch to buy electricity from an electricity retailer, the security deposit with SP Group will be split between your electricity and non-electricity accounts. The amount of security deposit allocated to your electricity account (65% of the security deposit) will be used to offset any outstanding charges with SP Group. Any remaining security deposit allocated to your electricity account will be used to offset future non-electricity charges. Alternatively, you may request SP Group to refund the remaining security deposit allocated to your electricity account to you.