Frequently Asked Questions

Have a question about your accounts, billing, or making the switch? We're here to help.

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Popular Questions Asked

Popular Questions Asked

How to refer a friend, advice if you're moving home, and other commonly asked questions.
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Accounts & contracts

Accounts & Contracts

Accessing your account details, payments, and amending your personal information.
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Understanding Your Bill

Understanding Your Bill

Learn how to read and understand your energy bills and other billing related questions.
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Switching over

Switching Over

Learn how to switch your electricity provider to Senoko Energy.
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Payment Options

Payment Options

Learn more about the different payment options available to you.
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Metering

Metering

Learn about metering, including Advanced Meter, which you can use to track your usage via our mobile app.
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