Households Support Accounts & Contracts

Accounts and Contracts

Accessing your account details, payments, and amending your personal information.

Where can I view details about my account, payments, and billing details?

You can view your account details by logging into your Senoko Energy account here.

What are the standard terms and conditions in my price plan?

You may view our residential standard terms and conditions here.

How do I update my personal particulars?

You may update your personal particulars by logging into your Senoko Energy account here, or contact us.

I am moving to a new address. How do I transfer my service?

Simply contact our Customer Solution Specialists via contact us form or call us.

What happens when I need to terminate the contract early?

In the event of an early termination before the contractual service period, an early termination fee will be charged as follows:

TERMINATED WITHIN THE:1ST YEAR2ND YEAR3RD YEAR
In a 36 months contractS$856.00S$535.00S$321.00
In a 24 months contractS$535.00S$321.00Not Applicable
In a 12 months contractS$321.00Not ApplicableNot Applicable
How do I renew my contract?

We will send you a notice with renewal advice 3 months before your contract ends. If you wish to terminate your service, please inform us at least ten (10) business days before the contractual end date.

My contract is ending. Do I need to inform Senoko Energy if I do not want to renew?

Yes, please inform our Customer Solution Specialists via contact us form or call us.