You can edit your account details by logging into your Senoko Energy account here.

You may view our residential standard terms and conditions here.

You may update your personal particulars by logging into your Senoko Energy account here, or contact us.

Simply contact our Customer Solution Specialists via contact us form or call us.

We will cancel your existing contract with your old residence, and create a new contract with your new residence. Your plan will continue without disruption.

Please note that there is an administrative fee of $10.70 by SP Group to close your SP account.   

In the event of an early termination before the contractual service period, an early termination fee will be charged as follows:

Just 4 you, Senoko Energy offers contract renewal as early as 4 months before your contract end date. We will send you a renewal notice 120 days before your current contract ends. Here are the steps to actively renew your electricity contract online:

1. Sign in to your Senoko Energy online account
2. Select your preferred price plan
3. Review your new contract details and confirm

If we do not hear back from you, we will automatically renew your electricity contract with a recommended price plan. Don't worry - your renewal rate will still be lower than the regulated tariff rate. 

If you would like cancel your Senoko Energy contract, please inform us at least ten (10) business days before your contract end date.

Yes, please inform our Customer Solution Specialists via contact us form or call us.

A service fee of $21.40 (including GST) is applicable if you would like to change your price plan and/or promotions prior to your contract start date. Kindly note that such request is subject to prevailing price plans and promotion availability. 

For assistance, please contact our Customer Solution Specialists via our contact us form or call us.