Households Support Accounts & Contracts

Accounts and Contracts

Accessing your account details, payments, and amending your personal information.

1
Where can I view details about my account, payments, and billing details?

You can view your account details by logging into your Senoko Energy account here.

2
How do I update my personal particulars?

You may update your personal particulars by logging into your Senoko Energy account here, or contact us.

3
I am moving to a new address. How do I transfer my service?

Simply contact our Customer Solution Specialists via contact us form or call us.

4
What happens when I need to terminate the contract early?

In the event of an early termination before the contractual service period, an early termination fee will be charged as follows:

TERMINATED WITHIN THE:1ST YEAR2ND YEAR3RD YEAR
In a 36 months contractS$856.00S$535.00S$321.00
In a 24 months contractS$535.00S$321.00Not Applicable
In a 12 months contractS$321.00Not ApplicableNot Applicable
5
How do I renew my contract?

We will send you a notice with renewal advice 3 months before your contract ends. If you wish to terminate your service, please inform us at least ten (10) business days before the contractual end date.

6
My contract is ending. Do I need to inform Senoko Energy if I do not want to renew?

Yes, please inform our Customer Solution Specialists via contact us form or call us.