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Have a question?

Browse our Frequently Asked Questions on making the switch, payment help, renewable energy and more.
Renew my plan

Find out how you can renew early and lock in Senoko Energy's attractive promotions and rates.

Switching to Senoko Energy

Learn how to switch your home electricity retailer to Senoko Energy.

Popular questions

How to refer a friend, advice if you're moving home, and other commonly asked questions.

Payment Options
Payment options

Learn how to switch your home electricity retailer to Senoko Energy.

Accounts and contracts

Accessing your account details as well as payments, and amending your personal information.

Understanding your bills

Learn how to read and understand your energy bills and other billing-related questions.

Metering

Learn about metering, including the Advanced Meter, which you use to track your electricity usage via our mobile app.

EcoSmart homes

Find out more about the LifeGreen24 plan, REC, and carbon credits.