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Billings and Payments

Billings and Payments

Learn more about the different billing and payment options available to you.

Frequently Asked Questions About Senoko Energy’s Electricity & Utility Bills In Singapore

How is my company’s electricity consumption with Senoko Energy calculated?
Your business’s electricity consumption is calculated based on your actual energy usage as measured by the smart metre installed in your company premises.
How do I pay for my Senoko Energy electricity and utility bills?

You can pay for your power bills through the following payment modes:

- GIRO: This is the most convenient way to pay your invoice. To pay by GIRO, please download a copy of our GIRO forms.

- Online payment: You can pay your electricity and utility bills online through your Senoko Energy account portal using a MasterCard or Visa card.

- AXS machines or app: You can also pay your electricity and utility bills using AXS online, kiosk, or through the mobile AXS application by selecting Senoko Energy in the system.

How do I keep track of my past electricity consumption and bills in Singapore?

You can log in to Spark, our online customer billing portal to monitor your electricity usage and bills.

Still confused about tracking your electric consumption and bills in Singapore? We encourage you to view our YouTube video tutorial series on how to navigate your Spark account.

What happens if I miss a payment with Senoko Energy?

If you miss a payment with Senoko Energy, you may incur late payment fees or disconnection of service. It is recommended to contact our customer service team as soon as possible.

H3 What happens if I have a billing dispute with Senoko Energy?

You can contact our team to discuss the issue and seek resolution if you have a billing dispute with Senoko Energy.

With our commitment to customer service excellence, you can trust that we will work with you to resolve any billing issues promptly and efficiently. 

What happens if I have a billing dispute with Senoko Energy?

You can contact our team to discuss the issue and seek resolution if you have a billing dispute with Senoko Energy.

With our commitment to customer service excellence, you can trust that we will work with you to resolve any billing issues promptly and efficiently. 

How can I contact Senoko Energy's customer service team?

We are available via phone, email, or online chat through our website on Monday - Friday, 9am - 6pm, excluding Public Holidays. 

For household and businesses, our numbers are:

  • Local: 1800 688 8888
  • Overseas: +65 6750 0333

Alternatively, chat with us on WhatsApp or speak directly on LiveChat. You can also send us a message by completing our online form and we will get back to you within 3 working days.

What is Carbon Tax and how does it affect my Senoko Energy electricity and utility bills?

Singapore introduced a carbon tax in 2019 as part of the nation's commitment under the Paris Agreement to reduce greenhouse gas emissions. The tax applies to facilities that emit 25,000 tonnes or more of carbon dioxide equivalent annually, including power generation companies.

As power generators are subject to this carbon tax, it may be reflected in electricity pricing across the market. The Singapore Government regularly reviews carbon pricing policies to balance emissions reduction goals with economic competitiveness.

For the latest updates on Singapore's carbon pricing framework, visit the National Climate Change Secretariat and the Carbon Pricing Bill.