All business customers of Senoko Energy with a custom business solution will be able to access our online customer billing portal, Spark. Through this portal, you will be able to monitor your business electricity consumption details (E.g. half-hourly consumption profile) and track your electricity bills.
For businesses with a standard plan, you may access your business account and energy consumption details on My Account.
To register your business for a Spark account, please follow the steps below:
· Fill out your application form
· Print a copy of the form.
· Complete your application form with a company stamp and authorized signature.
· Scan a copy of your application form and email it to us
If you have not received your user ID or password, please reach out to us and we will gladly re-send this to you.
Meter data is downloaded by MSSL (SP Group). This ensures the highest level of accuracy in your electricity charges.
You can keep track of your past electricity consumption and bills by logging in to Spark, our online Customer Service Portal.
For non-contestable business consumers who would like to gain contestability, you will need to install a new Advanced Metering Infrastructure (AMI) electricity meter. An AMI meter allows for a more accurate reading as it reads electrical consumption every half hourly, whereas the SRLP meter are read by MSSL every 2 month.
The installation charge by SP PowerGrid is priced at $40/meter (excl GST). Senoko Energy absorbs the AMI meter fee for all first-time AMI meter users.
You can request for a meter test through SP PowerGrid (SP Group) at 1800 778 8888. Alternatively, you can contact us and we will liaise with SP PowerGrid (SP Group) on your behalf.
An administrative fee will be imposed (by SP Group) for each test and this is fully refundable if the meter is tested to be faulty.
Before your contract expires, we will send out a notice to you with renewal instructions.
You may choose to continue with Senoko Energy by reviewing other electricity price plan suitable for you prior to your contract end date for your renewal term.
Alternatively, if you wish to terminate the intent of renewal, please inform us at least ten (10) business days in advance, before the contractual end date.