Referrer - My friend has signed up with Senoko Energy. Why did I not receive my rebate?

Your friend may have signed up with Senoko Energy using your referral code but his or her account may not have moved in to Senoko Energy yet. Please ask your friend what his/her indicated start date was to begin their electricity with Senoko Energy. For example: - Sign-up was done on 1 April - Start date was indicated as 1 May during the sign-up process Yours and your friend’s referral rebate will be credited into your respective accounts within 7 working days of the indicated start date. If you had referred your friend with his/her email address, there is the possibility that your friend did not sign up using the unique link in your personalised email to him/her. You may ask him/her to send us a message by completing our online form to check on their sign-up method.

Referrer - Why haven't my rebates been automatically applied to my bill?

If you have an outstanding bill, your rebates will be used to offset any outstanding amount that you have not paid to Senoko Energy. We recommend setting up recurring payment to avoid paying your bills late.

Friend - How can I enter my friend's (referrer) referral code during my sign-up process?

Your friend will need to obtain his/her referral code by signing into his/her Senoko Energy online account using our mobile app. You may send him/her the following instructions: Step 1: Log into your account on the Senoko Energy app or online account. Step 2: Navigate to Refer and Earn and retrieve your referral code. Step 3: Share your referral code with anyone you wish to refer! Alternatively, you can type in your friend's email address and send them a personal email. They will receive an email with your unique referral link and simply need to sign up there. Both you and your friend will be rewarded with a $20 referral rebate for each successful sign up.

Refer & Earn | Households

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More referrals, more rewards — plus a holiday on us?

Referring A Friend Is As Easy As 1-2-3!

Step 1

Log into your account on the Senoko Energy mobile app.

Step 2

Tap on "Refer and Earn" on the home screen.

Step 3

Find your unique referral code and SHARE with your friends!

And that's it!
Simply refer two friends and you'll enter the lucky draw

When two of your friends use your referral code to sign up for an account between 11 Feb and 5 Mar 2026, you'll automatically enter our lucky draw to stand a chance to win $1,888 in Chan Brothers Travel gift vouchers!

How it works:

$20 bill rebate per referral - credited by 7th working day of referee's contract start date
Entry for lucky draw - When 2 of your friends sign up during the contest period

Good luck! Winners will be notified between 13 to 19 Mar 2026.

Terms and conditions apply

Frequently Asked Questions

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I shared my referral code and someone signed up. Why haven't I received my rebate?

The person you referred may have signed up, but their contract may not have started yet. Rebates are credited within 7 working days of your friend's contract start date, not their sign-up date.

For example:

Sign-up date: 1 April
Contract start date: 1 May
Rebate credited: By 12 May (7 working days after 1 May)

If you'd like, you may check with your friend to confirm their contract start date. If it's been more than 7 working days since then and you still haven't received your rebate, contact us at enquiry@senokoenergy.com.

How does the $20 referral bill rebate work in my bill?

Your $20 rebate will be credited to your account within 7 working days of the referred person's contract start date. If you have an outstanding bill at the time, the rebate will automatically offset any unpaid amount, after deducting U-Save rebates first. Any remaining rebate will be automatically applied to your next bill, following the same process.

To avoid late payments, we recommend setting up recurring payments via GIRO or credit card.

Where can I find my referral code?

Log into your Senoko Energy account via the mobile app or online portal, then:

Tap on "Refer and Earn"
Your unique referral code will be displayed
Copy and share it with anyone you'd like to refer

How do I use a referral code when signing up?

If you have a referral code from an existing Senoko Energy customer, simply enter it during the sign-up process. Once the contract starts, you'll both receive a $20 bill rebate within 7 working days.

Note: You may only use a referral code if you are a new customer. Referral codes are not applicable for customers that are renewing their contracts.

More referrals, more rewards — plus a holiday on us?