19 November 2018
Singapore, 19 November 2018 – Senoko Energy, one of the 13 electricity retailers participating in the Open Electricity Market, today announced the launch of its mobile app, which will enable households to manage their electricity accounts on the go and take charge of their energy consumption.
The Senoko Energy app supplies customers with data on their household’s energy usage, allowing them to monitor and understand their consumption pattern over time.
Customers can also view their monthly bills, outstanding amounts and payment due dates, as well as set up secure and automatic payments. Other features of the app include the option to update user information and view rewards such as NTUC LinkPoints (refer to Appendix 1).
Senoko Energy’s Vice President of Digital Information Technology Wei-Lung Wang said, “Customer centricity is a core pillar at Senoko Energy, and we aim to bring the power of digital technology to transform the customer experience.”
“The mobile app reflects our commitment to provide a seamless customer experience. Moving forward, we will continue to focus on bringing to life innovative solutions that create value for our customers. We will continuously strive to best meet the energy needs of our customers in the Open Electricity Market,” Mr Wang added. Customers of Senoko Energy can download the app for free from Apple App Store and Google Play Store, and sign in to their accounts with their email addresses registered with the company.
To that end, as part of its customer-centric digitalisation strategy, Senoko Energy has also developed a web portal, which not only allows customers to easily access information on available electricity packages but promises a hassle-free sign-up experience. In addition, Senoko Energy is in the process of digitising its back-end billing and customer operation processes to deliver a smooth and efficient experience to customers.
About Senoko Energy
Senoko Energy Pte Ltd provides energy for life to generations of Singaporeans, delivering safe, innovative, and efficient energy supply to customers since 1977. Integral to Singapore’s development, it is a pioneer in power generation and energy solutions, serving Singapore’s energy needs with proven reliable performance. As one of the largest power generation companies by installed capacity in Singapore, Senoko Energy has a registered capacity of 2,644 megawatts (MW), providing about one-fifth of the nation’s electricity needs. It is owned by a consortium comprising Marubeni Corporation, ENGIE, The Kansai Electric Power Co. Inc., Kyushu Electric Power Co. Inc. and Japan Bank for International Cooperation. Visit www.senokoenergy.com for more information.