Legal & Compliance Division / Legal & Compliance Section
Reports to: HOD, Legal & Compliance

To ensure that legal risks are adequately considered and mitigated, legal documentation are systematically archived, and the business is conducted ethically and in compliance with applicable regulations.

Your Role:
1. Ensure contractual risks are highlighted and adequately considered before contracts are executed
• Review contractual terms and conditions 
• Highlight key risk items in contracts, and recommend risk mitigation measures
• Develop briefs to explain the legal implications of key clauses in a contract

2. Implement the prompt and organized filing of contracts and related documentation
• Ensure that executed contracts are filed promptly and in a systematic manner that allows for easy retrieval
• Ensure that corporate secretarial records are filed for easy access during an audit process
• Liaise with auditors for producing documentary records during an audit process

3. Coordinate and administer the corporate secretarial processes
• Liaise with corporate secretarial firm to prepare Board resolutions, shareholder resolutions, notices of Board meetings and AGM papers
• Keep records of the information of directors and working committee members, including where applicable passports etc
• Prepare notifications and communications to be sent to the shareholder representatives

4. Identify and analyse current and new regulatory requirements and enforce compliance
• Maintain a summary analysis of key regulations affecting the business of Senoko
• Research on new regulations that will be implemented and outline the requirements that Senoko will need to comply with
• Develop and maintain a database of the timelines for actions to be taken by Senoko to comply with the regulatory requirements, such as license renewal

5. Assisting the HOD, Legal and Compliance, to enforce compliance with the Senoko Code of Conduct
• Assist in preparing the presentation for training the Senoko staff on ethical compliance
• Develop processes for carrying out investigations into ethical breaches

Your Profile:
• Degree in law and admitted to the Singapore Bar
• 3 to 5 years of post-qualifying experience in legal practice and/or as an in-house counsel
• Knowledge of legal practices in highly regulated industry
• Able to communicate clearly and present information in a succinct and clear manner
• Organized and meticulous
• Able to develop presentations and training materials that are both informative as well as interesting
• Able to develop arguments in a logical and concise manner
• Good communication and interpersonal skills 
• Familiar with corporate secretarial duties preferred 

Executive Engineer /Operations & Maintenance Division / Maintenance (Electrical) Section
Reports to: Head of Electrical, Maintenance

Responsible, where delegated, for the effective maintenance of electrical plant and equipment to achieve high reliability and availability in accordance with statutory, regulatory and safety requirement.

Your role:

• Responsible for preventive maintenance, breakdown maintenance, fault investigation, isolation and rectification of Electrical equipment in the plant area as designated by the Asset Lead.
• Oversee all maintenance activities of Technicians.
• Obtain Permit-To-Work and ensure proper & safe equipment isolation for maintenance work.
• Co-ordination with other maintenance sections in maintenance and project works.
• Procurement of spare parts, equipment and establish service contracts with external firms to meet maintenance requirements.
• Study and review existing Electrical systems and upgrade equipment/systems where possible to improve reliability and efficiency of the plants.
• Review, check and evaluate specifications, engineering drawing and design concept of new plant and equipment. Ensure proper installation of systems in accordance with contract specifications
• Enforce safety rules and regulations in all maintenance work in the plant.
• Conduct safety inspections of plant 
• Co-ordinate and vet tender, written, verbal quotations and evaluation papers initiated by Engineers, before submission for approval/signature.
• Periodic review of maintenance procedure to adjust to changing operating environment and additions of new equipment.
• Plan and schedule CC works including work procedures, safety precautions, labour, materials and equipment
• Carry out engineering study of CC modification and enhancement
• Provide technical support in the investigation of plant problems
• Carrying out routine and corrective maintenance programme of all electrical equipment.
• Rectification of faults on the electrical systems.
• Assisting his asset lead in carrying out switching and isolation of low voltage equipment.

Your Profile:

• Degree in Electrical Engineering recognized by the Professional Engineer Board of Singapore (PEB)
• Preferably with at least 3 years of engineering experience in similar role and responsibilities.
• Broad background of generation, transmission, distribution and power systems
• Good knowledge of combined cycle maintenance, strategies and procedures
• Independent, self-motivated, results-driven and a good sense of teamworking skills.

Senior Executive  / Commercial Division / Customers Operations OEM Section
Reports to: Team Lead

Your role:

1. 1) Digital channel engagement activities

   • To manage digital channel engagement activities; Manage customer experience and customer
   • To ensure messages and comments posted on social media are attended to (eg: Facebook, Instagram)
   • To ensure all messages posted on digital channel are responded to in a timely manner

    

   1. Calibration – Voice & Digital
      • To participate in quality call and/or transaction monitoring of Senoko Energy’s customer interfacing departments/suppliers as needed to deliver a consistent and reportable result in performance against target.
        • To conduct reviews of how notes are added by Senoko Energy’s customer interfacing departments/suppliers to our database to ensure that the notes are correct as well as to analyses at a high level, call types with a view to recommending strategies as to how the business can reduce irritant call types to improve customer experience.
        • To analyse data and provide regular reports on complaints.
        • To be involved in providing feedback and reporting to all Senoko Energy departments, illustrating areas of high complaint activity.

       

   2. Escalated cases and complaints
      • To deliver best practice complaint handling through investigating and facilitating the resolution of complaints;
      • Ensure all administrative functions within Operations are delivered within the regulatory framework and license requirements
        • To liaise with BPOs to recommend effective solutions to complaint/escalated cases and to negotiate and apply judgement with regards to resolution of customer issues within Senoko Energy policies and procedures.
        • Make sure that all complaints are handled on within the stipulated SLA
        • Making sure that all complaints (e.g. via regulator, MSSL, MP and management, social media, etc) is being notified and replied with required SLA.
        • Report on all operations performance indicators for both business and regulatory requirements

       

   3. Updates in products / system / processes / regulatory
   • To ensure timely update to BPO on any new changes and updates
   • Timely update BPOs in product/ promotion/ system/ regulatory changes

    

   Requirements:

   • Degree holder in Business / Commerce Management
   • Minimum 1 to 3 years of relevant working experience in serving consumers
   • Excellent customer service skills, proven track record in managing customer expectations and customer experience
   • Customer Orientated
   • Proven track record for improving process efficiencies and solving problems
   • Excellent communication skills both written and verbal, and internal personal skills
   • Excellent analytical and problem-solving skills
   • Ability to manage multiple projects concurrently
   • Able to cope with work pressures.
   • Ability to stay calm when customers are stressed or upset.

Senior Portfolio Analyst / Portfolio Analyst, Trading & Portfolio Management Division / Portfolio Management Section
Reports to: HOS, Portfolio Management

Senoko Energy participates in Singapore’s electricity, natural gas, oil and FX markets.  You will be a member of the Trading and Portfolio Management team, managing Senoko Energy’s fuel and sales positions to determine the underlying exposures in the market. The Portfolio Analyst will be responsible for:

1. Providing direct support to portfolio managers and traders through timely and accurate representation of positions. This involves monitoring of electricity sales, gas contracts, fuel and FX transactions. You will:

• Ensure that trades are correctly captured and allocated in the system.

• Monitor that the approved strategy and risk limits are respected.

• Ensure that transaction prices are consistent with market prices

• Be responsible for the integrity of Portfolio Management information that may impact portfolio decisions

   

2. Assisting with the optimisation of financial gross margin performance (i.e. revenues/costs from energy market activities) by structuring the portfolio books as well as quantifying portfolio risks and exposures.

3. Preparing regular portfolio monitoring and monthly market trend reports. Report and present positions internally to various stakeholders

4. Interacting and structuring communication flows between Portfolio Management, Fuel Hedging, Middle Office, Sales and IT teams.

5. Key user of a deal capture and position management system.  Frequent discussions with IT teams on change requests and implementation of user acceptance testing due to ever changing needs of the business.  Work with IT teams to develop and implement dashboards and visualization reports to provide timely updates to key stakeholders.

6. Responsible for determining and quantifying wholesale margins for the pricing of retail contracts. Working closely with the Analytics team to enhance and maintain retail pricing methodology and models.  Assist the portfolio managers with monthly settlements of electricity sales contracts.

Your Profile:

• University degree in a quantitative field such as finance, economics, or engineering.

• A structured and analytical personality with excellent qualitative and quantitative skills.

• Minimum of 2-5 years professional experience in a trading environment (e.g., trading, portfolio management or middle office). Comfortable with IT applications, particularly MS Excel-based tools.

• Knowledge of commodity risk management systems is a plus but not a prerequisite.

• Some relevant experience e.g. financial derivatives or physical commodities trading in energy markets or knowledge of CTRM systems is a plus but not a prerequisite.