How To Submit Your Electricity Meter Reading

How To Submit Your Electricity Meter Reading

19 October 2020

A lack of understanding of how meter readings are reflected on the bills can bring about an inaccurate visualisation of energy consumption patterns and lead to possible discrepancies. Find out how understanding the fundamentals of electricity meter readings can make a difference to your bill.

In recent months, people across Singapore received higher electricity bills, and narratives of inaccurate electricity charges have whipped up a storm on the internet.

As it turns out, SP utilities meter reader could not pay a visit during the circuit breaker period as part of safe-distancing measures. Since meter reader did not visit your premises, most bills were underestimated and thus, undercharged during the circuit breaker period. When meter reading services resumed in July, people were charged the difference and saw a huge spike in their electricity bills. 

Shocked By Bills

Here’s the deal: To ensure that you are billed accurately each month, it is imperative for all homeowners in Singapore to understand how meter readings are done.

When you spend more time reading your electricity bills, you get a better grasp of how much energy you are actually using as opposed to making assumptions. With this knowledge, you can then manage your household energy consumption better, effectively maintaining control over your budget. Especially now that many are working from home and using more electricity than usual, it is important to prioritise which energy-saving measures will bring forth the biggest impact.

The Different Types of Meters

There are two types of electricity meters in Singapore: Cumulative Meter and Advanced Meter.

Cumulative Meter

Today, cumulative meters are being used in approximately 1.1 million residential premises. If you are using a cumulative meter, SP Group sends meter readers on a bi-monthly basis to conduct readings for the record. This means your actual usage is measured every two months.

Cumulative Meter

How to read your electricity meter in Singapore

The electricity meter measures your electricity consumption in kilowatt-hours (sometimes known as units). All you need is to take note of the white numbers, ignoring any numbers in red or in a red surround.

Estimated Readings Chart

How are your electricity bills calculated in months where the meter is not read?

For months between two reading dates, your usage and bills are estimated based on the average consumption reflected from the past two months. This estimation is backed by a methodology approved by the Energy Market Authority (EMA).

What if I have already switched to an electricity retailer?

It is important to note that even if you are buying electricity from a retailer, your utility meters are still read by SP services as they are the Market Support Services Licensee. Readings are passed from SP services to your retailer, and you will be billed the charges.

Submitting meter readings

Homeowners who much prefer to be billed based on actual consumption can submit their own meter readings. Submitting your own meter readings is a lot less complex than it sounds. There are 5 ways to go about it:

  1. SP utilities app: Simply launch the app, tap on ‘explore’ and select “submit meter”.
  2. SP utilities portal: Log in to the portal, select “usage”, followed by “submit meter readings”.
  3. WhatsApp: Snap a photo of your meter and WhatsApp it to +65 8482 8636. Ensure that both the meter reading and meter number are clear.
  4. Email: Send an email with your meter readings to customerreading@spgroup.com.sg
  5. Automated phone system: Call 1800 222 2333 to submit through the automated option.

You can submit the readings up to 3 days before the next scheduled meter reading date – indicated on your bill.

Advanced Meter

AMI Meter
A hassle-free option is to consider replacing the traditional cumulative meter with an advanced meter. Also known as smart meters or Advanced Metering Infrastructure (AMI) meters, it enables homeowners to measure and read their electricity consumption at 30-minute intervals via a mobile app. With an advanced meter, your electricity consumption data can then be read remotely, eliminating the need for a meter reader to pop by your premises.

Although the advanced meter has yet to be deployed all across the island, plans have been made for all 1.4 million households in Singapore to progressively make the shift towards advanced electricity meters by 2024. This is fuelled by the national drive towards greater energy efficiency.

Energy Management | The Power in Your Hands

With the EMA’s market liberalisation efforts, players behind the Open Electricity Market (OEM), have innovated to provide added value to their customers in Singapore.

Senoko Energy has rolled out an Energy mobile app to help their customers monitor their energy consumption patterns in real-time with accurate data of their energy usage. Likewise, it empowers customers to redeem rewards, view their monthly bills and outstanding payments – with full transparency.

Leveraging the power of technology to transform consumers’ experiences, Senoko enables you to achieve more while doing less.