Last updated: 20 August 2025
These Terms of Use ("Terms") govern your access and use of the Senoko Energy Supply Pte Ltd ("Senoko", "we", "us", or "our") AI-powered chatbot ("Chatbot") across all platforms, including our website (http://senokoenergy.com), live chat, WhatsApp, Facebook Messenger, and any other channels where the Chatbot is deployed. By using the Chatbot, you ("User") agree to these Terms and to Senoko’s Data Protection Policy (Privacy Policy and Disclaimer - Senoko Energy ).
1. Agreement to Use Service
1.1 Scope of Services
The Chatbot provides information, answers to frequently asked questions, plan comparisons, recommendations, and other customer support services related to Senoko Energy’s products and services. The Chatbot is intended for general informational purposes only and does not provide legal, financial, or professional advice.
1.2 Agreement to use the Services
By proceeding with using the Chatbot, you agree that Senoko may save any data that you submit, and may respond to you on another platform. The Chatbot may contact you from time to time with further offers; you may instruct Senoko to stop at any time.
2. AI Disclaimers and Limitations
2.1. Nature of AI Responses
The The Chatbot uses artificial intelligence and may not always interpret questions or provide responses accurately.
All responses, plan recommendations, and savings calculator results are estimates only and should not be relied on as financial advice or guarantees of actual outcomes.
Users are responsible for verifying any information provided by the Chatbot before making decisions or commitments.
2.2. Human Escalation
For queries that the Chatbot cannot resolve, users may visit the Senoko Energy website Contact Us page for further assistance, or use the human managed WhatsApp contact listed on the same page.
2.3 Disclaimer
You acknowledge that: (i) the Chatbot may produce incomplete, outdated, misleading or incorrect responses; (ii) the Chatbot’s outputs do not constitute professional advice (including but not limited to any legal, medical, financial or technical advice) and should not be relied upon by you alone. Senoko Energy and its affiliates do not guarantee the adequacy, accuracy, availability, timeliness or completeness of the information or content provided or any component thereof or any communications. In cases of doubt, you should either seek professional assistance or visit the alternatives set out in clause 2.2. Senoko Energy reserves the right to, in its sole and absolute discretion, review, supersede, correct or override any content generated or provided by the Chatbot without prior notice.
Senoko Energy and its affiliates disclaim any and all representations and warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose or use as to the Chatbot or the information or content provided by the Chatbot. Senoko Energy and its affiliates shall not be subject to any damages or liability for any errors or omissions in the information, or interruptions or delays in transmission of the information. All information or content provided is on an “as is” basis and your use of the information is at your own risk.
3. Acceptable Use Policy
- Users must not provide false or misleading information to the Chatbot.
- Prohibited content includes, but is not limited to, hate speech, threats, harassment, or impersonation of others.
- Users must not use the Chatbot for any fraudulent, illegal, misleading, or malicious purposes.
- Users must not attempt to disrupt, hack, or otherwise compromise the Chatbot or associated systems.
- Users must not upload or transmit any viruses or harmful code.
- Senoko Energy reserves the right to restrict or terminate access to the Chatbot for violations.
4. Security
User Responsibility: Users are responsible for keeping their devices secure and should not share sensitive information in open chats.
No Security Guarantee: While Senoko Energy takes reasonable security measures to protect user data, no online service is completely secure. Users interact with the Chatbot at their own risk.
5. Feedback & Improvements
Any feedback, suggestions, or comments submitted to the Chatbot may be used by Senoko Energy to improve its services without any obligation or compensation to the User.
Interactions with the Chatbot may be monitored or reviewed for quality assurance, training, and compliance purposes.
6. Chatbot Learning
The Chatbot may “learn” from user interactions to improve its performance and user experience. Any such learning will be conducted using anonymised data in accordance with Senoko Energy Supply’s
Data Protection Policy.
7. Data Privacy and Security
7.1. Personal Data Handling
The Chatbot is not designed to collect or process your personal data unless explicitly required for your request and with your knowledge and consent. Please do not submit account numbers, identification numbers, or other personal information unless explicitly requested and securely transmitted.
7.2. Data Storage and Localization
Any personal data collected (if applicable) will be stored in Singapore, unless otherwise specified and consented to.
Transcripts of Chatbot interactions may be retained in anonymised form for service improvement and audit purposes.
7.3. Third-Party Platforms
Use of the Chatbot through platforms such as WhatsApp and Facebook Messenger may be subject to their respective terms and privacy policies. Your data may be processed or stored outside Singapore by these third parties, outside Senoko Energy’s direct control.
8. Marketing Consent
If you agree to receive marketing communications, your consent will be separately requested and recorded. You may withdraw your consent at any time via provided channels.
9. Limitation of Liability
Senoko Energy and its affiliates make no warranties regarding the accuracy, completeness, or suitability of information provided by the Chatbot.
To the maximum extent permitted by law, Senoko Energy and its affiliates will not be liable for: (i) any errors or omissions in the information provided by the Chatbot; (ii) any delay or interruptions in transmission of such information to you; (iii) any direct, indirect, incidental, punitive or consequential damages arising from use of the Chatbot, including but not limited to reliance on information provided, lost profits, or data loss, whether arising in tort, contract or strict liability; and (iv) any claims against you by third parties in relation to your usage of the Chatbot.
To the maximum extent permitted by law, no action arising from or pertaining to the Chatbot or the information it has provided may be brought by you more than one (1) year after the action has accrued.
10. Changes, Suspension, and Termination
Senoko Energy may update or suspend the Chatbot at any time without notice.
These Terms may be updated periodically; continued use constitutes acceptance of the updated Terms.
11. Contact for Data Protection Issues
For questions, requests, or complaints regarding privacy or data protection, you may contact our Data Protection Officer at
:
Email: dpo@senokoenergy.com
12. Dispute Resolution and Feedback
If you have any concerns or complaints arising from your use of the Chatbot, you agree to first contact Senoko Energy at enquiry@senokoenergy.com to allow us a reasonable opportunity to resolve your concerns.
You are encouraged to provide feedback directly to Senoko Energy and to refrain from making any knowingly false or misleading statements regarding Senoko Energy or the Chatbot.
13. Additional Platform-Specific Matters
When using WhatsApp, Facebook Messenger, or any third-party platforms to access the Chatbot, please note that your interactions may be subject to those companies’ separate terms and privacy policies. Security and privacy protections on such platforms may differ from Senoko Energy’s own systems and are outside of Senoko Energy’s control.
14. Severability and Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Any failure by Senoko Energy to enforce any right or provision in these Terms does not constitute a waiver of such rights or provisions.
15. Governing Law
These Terms are governed by the laws of the Republic of Singapore. Any disputes will be subject to the exclusive jurisdiction of the Singapore courts.
By accessing or using the Chatbot, you acknowledge that you have read, understood, and agree to these Terms of Use and Senoko Energy Supply’s
Data Protection Policy.
