SolarShare - Prosumer FAQs

SolarShare - Prosumer FAQs

We're here to help.

I have solar panels, but I’m not sure if I have excess solar energy to sell. Can I participate?
Send us your electricity bill for a quick review and we will be able to advise accordingly.
Is there any eligibility criteria for SolarShare and how do I sign up?

You are eligible to join as a Prosumer if,

(a) you have a solar PV system installed in your premise and have excess solar energy to sell to the national grid and,

(b) you are currently not with any contracted retailer.

To register your interest, visit www.senokoenergy.com/solarshare/registration-form, follow the steps outlined, and upload a copy of your latest electricity bill.

Do I need to change my meter to an advanced meter (AMI)?

For household consumers, a complimentary AMI meter will be provided for this trial. In order to track your energy usage, Electrify will contact you and install an Ampotech meter at your premise. All fees involving installation, removal, or collection of the equipment at your premise will be borne by us.

For Commercial business participants, we will need to assess your property type and scale to provide a quotation accordingly.

What are the benefits of joining SolarShare?
Apart from selling excess green energy to SP Group according to USEP, Prosumers now have the option to set their green energy price to like-minded communities who are environmentally conscious.

USEP refers to Uniform Singapore Energy Price that does not offer differentiated pricing for renewable energy. The USEP rate varies daily on a half-hourly basis and historical trending can be found here: www.emcsg.com/MarketData/PriceInformation.

In addition, trial participants have the ability to play an active role to contribute ideas and feedback with a like minded community to build Singapore's first peer-to-peer energy platform.
Once I participate in this programme, does it mean that I cannot continue to sell my excess solar energy to SP Group?

You will continue to be paid by SP Group for your energy exports. However, with SolarShare, you can now determine your own green energy rate which may potentially be higher than what SP Group is offering.

Here's an overview of how much you can earn, based on SolarShare's pricing model.

Is there a minimum amount of green energy I will need to generate?
No minimum amount of green energy is required however, we will only open this pilot trial to prosumers with surplus energy.
How do I access my dashboard data and what can I see?
Your energy consumption can be viewed on a dashboard provided. Within your dashboard, you can view an overview of your transactions, past transactions, energy consumption breakdown in real-time and your billing history. You will also be able to see the breakdown of your renewable energy matches between consumers & prosumers.
How do I check the transaction and breakdown of my green energy?
Simply login at myaccount.solarshare.sg, click on the ‘Bills’ tab to view your energy generation breakdown and transaction history.
How is the electricity plan and pricing structured on SolarShare?

There are 2 plans tied to the SolarShare service – a Senoko Energy fixed rate plan called LifeConnect6 for non-sun hours, and a green energy plan that is determined via the solar energy marketplace.

LifeConnect6 is a six-month fixed rate base plan priced at 18.50 cents/kWh (inclusive of GST) for household residential consumers. For Corporate and SME customers, a customised rate will be given after we review your request on a case-by-case basis.

After signing up for the Senoko Energy fixed rate plan;

  • Prosumers can login to the SolarShare dashboard and set an asking price for the renewable energy that they generate.
  • Consumers will login to the SolarShare dashboard, filter through a list of Prosumers, and select one with an asking price that they agree with.
How do I join SolarShare if I’m currently contracted with another retailer?
This pilot is currently open to prosumers signed with SP Group or Senoko Energy. Should you have a contract expiring by 1st August 2020, you may register your interest at www.senokoenergy.com/solarshare/registration-form.
Where can I get support if I have more questions?
Our customer service team can be reached at 1800 688 8888 on Mondays – Fridays, 9am – 6pm. Alternatively, you can fill up our online form and we will get back to you within three working days. We also recommend that you join our Solarshare Facebook page for quicker response from the community.
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Join us as a Prosumer or Consumer now!

Register your interest in Q3 2020 and be a part of the pioneering community in this innovative trial!

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