SolarShare Consumer FAQs

What is the difference between green energy and the energy we are using now?

Green energy is power that comes from renewable sources such as solar, wind, and water and does not negatively impact the environment. These sources can be naturally replenished over short periods of time and do not diminish. In Singapore, the most promising option for green energy is solar due to our island’s location near the equator.

Approximately 95% of Singapore’s electricity is currently generated using natural gas. Although liquefied natural gas (LNG) is one of the cleanest forms of fossil fuel, more can be done to ramp up Singapore’s renewable energy production and lower our nation’s carbon footprint.

Is there any eligibility criteria for SolarShare and how do I sign up?

You are eligible to join as a Consumer if,

(a) your electricity account is currently with SP Group or,

(b) you have an electricity contract with an existing retailer that is due to expire before 1st August 2020.

(c) you have an active household residential contract with Senoko Energy. Kindly note that your existing Senoko Energy contract will be terminated with no early termination charges and you will be signed up for our LifeConnect6 six-month price plan at a fixed rate of 18.50 cents/kWh (inclusive of GST). We ask that you express your interest with the registration form below and your request will be reviewed on a case-by-case basis.

To sign up, simply visit www.senokoenergy.com/solarshare/registration-form and follow the steps listed.

Will I get to choose my own prosumer?

Yes, you will be able to select your preferred prosumer at the end of the sign-up process.

What happens if my selected prosumer temporarily stops supplying green energy?

At times, your prosumer may not be able to generate enough green energy for your needs (due to high rainfall, cloudy days, etc.) In this event, we will assign another prosumer who can supply excess green energy to you at the rate you’ve determined at the start of your contract. For energy demands that cannot be fulfilled from the available supply of green energy, Senoko Energy will provide the remaining energy to all participants.

How do I access my dashboard data and what can I see?

Your energy consumption can be viewed on a dashboard provided. Within your dashboard, you can view an overview of your transactions, past transactions, energy consumption breakdown in real-time and your billing history. You will also be able to see the breakdown of your renewable energy matches between consumers & prosumers.

How is the electricity plan and pricing structured on SolarShare?

There are 2 plans tied to the SolarShare service – a Senoko Energy fixed rate plan called LifeConnect6 for non-sun hours, and a green energy plan that is determined via the solar energy marketplace.

LifeConnect6 is a six-month fixed rate base plan priced at 18.50 cents/kWh (inclusive of GST) for household residential consumers. For Corporate and SME customers, a customised rate will be given after we review your request on a case-by-case basis.

After signing up for the Senoko Energy fixed rate plan;

Prosumers can login to the SolarShare dashboard and set an asking price for the renewable energy that they generate.
Consumers will login to the SolarShare dashboard, filter through a list of Prosumers, and select one with an asking price that they agree with.

Will I be able to withdraw from SolarShare before the end of my contract?

Yes, however an early termination fee may apply in accordance with Senoko Energy’s standard terms and conditions.

Where can I get support if I have more questions?

Our customer service team can be reached at 1800 688 8888 on Mondays – Fridays, 9am – 6pm. Alternatively, you can fill up our online form and we will get back to you within three working days. We also recommend that you join our Solarshare Facebook page for quicker response from the community.