COVID-19: Continuity & Resilience

COVID-19 is an evolving event that brings uncertainty to all homes and businesses. Senoko Energy is committed to supporting our community and powering our nation through this difficult time. Here are some ways we've evolved our services to help and support your energy needs.

Changes during the circuit breaker period

The following changes may impact you during Singapore's circuit breaker period (7 April to 1 June 2020).
Meter Reading
Suspension of manual readings by SP Services

Manual reading of utilities meters, including electricity, has been suspended by SP Services till 1st June 2020. As such, your April/May bill will be estimated based on your previous consumption if you do not have an advanced electricity meter (AMI). The difference will be adjusted in subsequent bills.

For a more accurate reading of your electricity usage, you may submit a picture of your own meter reading via WhatsApp to +65 8482 8636 from Monday - Friday, before 5PM.

Switch to e-payment for greater peace of mind

For your safety, customers who are currently paying their bills via cheque or in-person at AXS machines are strongly encouraged to consider one of your following e-payment methods.

Credit/Debit Card

Pay your bills online with your bank card. Visa, Mastercard, and American Express accepted.

SGQR PayNow

Scan the SGQR code displayed at the bottom of your Senoko Energy bill to pay.

Set Up Recurring Payment

Set up “Recurring Payment” with your credit/debit card so that your electricity bills will be paid easily and automatically.

Browse our step-by-step guide on setting up our different payment options.

Payment Guide

Customer Support Chat

Extended LiveChat Hours

As we all do our part and stay home, we have extended our online LiveChat hours to 9am - 10pm daily.

Our customer hotlines remain operational for you from Monday to Friday, 9am - 6pm.

During this period, we may take longer than usual to respond to your queries as seek your understanding as we continue to do our best to service you.

Contact Us

Payment Help

We understand it is a difficult time. If you need help with your bill payments, reach out to us directly for support.

Write To Us

 

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Giving Back To Power Our Community

Together with local artistes, you can donate to help support Community Chest's The Invictus Fund so that they can continue to deliver critical services to vulnerable communities affected by COVID-19.

Learn More