Your friend may have signed up with Senoko Energy using your referral email link but his or her account may not have moved in to Senoko Energy yet.
Please ask your friend what his/her indicated start date was to begin their electricity with Senoko Energy. For example:
- Sign-up was done on 1 April
- Start date was indicated as 1 May during the sign-up process
Yours and your friend’s referral rebate will be credited into your respective accounts within 7 working days of the indicated start date.
There is also the possibility that your friend did not sign up using the unique link in your personalised email to him/her. You may ask him/her to send us a message by completing our online form
to check on their sign-up method.