Real Deal for StarHub subscribers

Households Promotions Real Deal for StarHub subscribers

Enjoy special lowered rate for 12 months & promo code to get up to $70 bill rebate.

Use <SENOKOSH30> or an applicable bank promo upon check out to enjoy the real deal!

Promo ends 30 June 2023.

View Other Plans

Get up to $70 Bill Rebate with our Bank Promotions!

Stack on a bank promo code with a $20 referral code to save big.

All
Daily Essentials
Entertainment
Food & Beverage
Gifts
Household Services
MSIG Insurance

Enjoy $50 rebate with any Trust card

Use promo code TBMORE50 for 12-month plans.

Limited to the first 400 customers who sign up or renew online.

Up to $40 rebate with HSBC Credit Cards

Use promo codes SPLHSBC40 for 12-month plans.

Limited to the first 200 customers who sign up or renew online.

Up to $40 rebate with UOB Credit Cards

Use promo code UOBLIVE40 for 12-month plans

Limited to the first 500 customers who sign up or renew online.

Up to $10 rebate with Citi Credit Cards

Use promo code CITILIVE10 for 12-month plans.

Limited to the first 200 customers

No applicable bank promo? Enjoy a $30 bill rebate on us.

For 12-month plan

SENOKOSH30

Plus, enjoy an additional $20 referral rebate!

Stack on a referral code from your family or friends and get an additional $20 rebate in your electricity bill - that's right, on top of the above promotions.

In turn, when you switch and become a Senoko #SmartSaver, you too can refer your family and friends to Senoko and earn a $20 rebate in your next bill!

Frequently Asked Questions

Q1

I'm currently with another retailer. How can I switch to Senoko Energy?

Switch to Senoko Energy as early as 4 months before your current contract with your retailer ends!

You can sign up online in 5 minutes. Simply choose a plan, upload your latest electricity bill from your previous retailer, and indicate your preferred contract start date with Senoko Energy.

If you require assistance, you can live chat with us at www.senokoenergy.com.

Q2

My retailer's electricity account is under my name, but SP bill is under another family member's name. Which do I use?

You should sign up with us using your household's SP account holder's name. The name should match the name indicated on your household's SP account. Please upload your latest electricity bill from your existing electricity retailer during your sign-up process with Senoko Energy.

Tip: The account holder's name on your latest electricity bill from your previous electricity retailer should match your household's SP account holder. If you are unsure, you may refer to your SP water bill to confirm your household's SP account holder.

Q3

How do I sign up with your bank promotions?

Most of our bank promotions come with a promo code for you to enter during your sign-up process with Senoko Energy. You may browse our available bank promotions here.

Do ensure to set up recurring card payment for your Senoko electricity bill, as it is usually a prerequisite for you to qualify for the bank rebates. You can edit your payment details by logging into your Senoko Energy account here.

Q4

What are your available payment methods?

We have five payment options available:

Recurring Card Payment
Save time by setting up recurring payment using your credit or debit card.

GIRO Payment
Set up automatic payment using your bank account. You may download our GIRO form.

One-time Online Payment
Make a one-time payment using your credit or debit card through your Senoko Energy online account or mobile app.

SGQR PayNow
Make payments easily by scanning the SGQR code displayed at the bottom of your bill.

AXS Machine
Pay your bill at an AXS machine near you or AXS m-station mobile app.

Learn how to set up your payment mode with our step-by-step guide below.

Payment Set-Up Guide

Q5

What is e-billing? Can I opt to receive a paper bill?

To encourage customers to use e-billing and contribute to climate-friendly action, you will be notified of your monthly bill and payment due date via email. You can also login to your online account to get an overview of your bills and outstanding balance.

If you would like a hardcopy bill, a charge of $1.605 (inclusive of GST) per monthly paper bill will apply. The paper bill fee comprises of the cost of printing and postage, and this fee will appear under "Other Charges" on the second page of your monthly bill. Please let us know if you would like to opt for a paper bill here.

Q6

Where can I find the standard terms and conditions in my price plan?

You may view our residential standard terms and conditions here. These T&Cs, as well as a fact sheet about your chosen electricity plan will be presented to you during your sign-up process, and will be emailed/mailed to you once your contract with Senoko Energy begins.

Q7

If I am switching from another retailer/SP Group, is the GIRO payment that I have been using to pay for all my utilities still valid?

With Senoko Energy, you will need to set up a new GIRO payment using your Senoko Energy Account number. You may download our GIRO form here.

We recommend recurring credit card payments with our partner banks to enjoy additional rebates.

Exclusive Promo for StarHub subscribers

Enjoy special lowered rate for 12 months & promo code to get up to $70 bill rebate.

Exclusive Plan for You

LifePower12

28.65¢/kWh